Disruptions at other airports than Schiphol
Cancellations and missed connections
If your flight was cancelled less than 48 hours before departure, we will automatically rebook you onto the next available flight. You can also request a full refund of your ticket and extra options.
Rebooking
If your new flight departs the next day, you might need to arrange hotel accommodation.
- Please see an agent to arrange a hotel voucher.
- You can also book a hotel yourself.
You can request reimbursement of all reasonable expenses. These are the guidelines for reimbursement:
- If needed, you may purchase small necessities such as clothing and toiletries.
- Meal: up to EUR 25 (or local equivalent per person per meal (including breakfast, if this is not included in the room rate).
- Transfer to and from the airport: up to EUR 50 per transfer.
- Hotel: reasonable day price. We suggest finding hotel accommodation yourself.
Full refund
If you decide not to travel after the cancellation, you can request a full refund of your ticket and extra options.
If you miss your connecting flight, we will automatically rebook you onto the next available flight.
Rebooking
- If available, you can also use the self-service kiosk at the airport to check your new flight and get a boarding pass for your next flight.
Reimbursement of extra costs
- Meal: up to EUR 25 per person per meal or equivalent in local currency (including breakfast, if this is not included in the room rate).
- Transfer to and from the airport: up to EUR 50 per transfer or equivalent in local currency.
- Hotel: reasonable day price. We suggest finding a hotel accommodation yourself. Please note: you will only be able to rebook yourself after the actual departure time of your missed flights. When you are rebooked, your baggage will be automatically rebooked as well.
Rebook and refund
If your flight was cancelled less than 48 hours before departure, we will automatically rebook you onto the next available flight. You can also request a full refund of your ticket and extra options.
Rebooking
Reimbursement of unforeseen expenses
If your new flight departs the next day and you cannot go home for the night, you can arrange hotel accommodation.
- Go to a self-service kiosk at Schiphol to arrange a hotel voucher.
- You can also book a hotel yourself.
- Checked baggage will stay at the airport.
- If needed, you may purchase small necessities such as clothing and toiletries.
You can request reimbursement of all reasonable expenses. These are the guidelines for reimbursement:
- Meal: up to EUR 25 per person per meal (including breakfast, if this is not included in the room rate).
- Transfer to and from the airport: up to EUR 50 per transfer.
Hotel: reasonable day price. We suggest finding hotel accommodation via Booking.com , Expedia.nl , NH-hotels.com , our app , or the self-service kiosk at the airport.
Full refund
If you decide not to travel after the cancellation, you can request a full ticket refund and extra options.
If you miss your connecting flight, we will automatically rebook you onto the next available flight.
Rebooking
- Make sure to update your contact details via My Trip, so we can reach you.
- You can also use the self-service kiosk at the airport to check your new flight and get a boarding pass for your next flight.
Reimbursement of extra costs
- Meal: up to EUR 25 per person per meal (including breakfast, if this is not included in the room rate).
- Transfer to and from the airport: up to EUR 50 per transfer.
Hotel: reasonable day price. We suggest finding a hotel accommodation via Booking.com , Expedia.nl , NH-hotels.com , the KLM App , or the self-service kiosk at the airport. Please note: you will only be able to rebook yourself after the actual departure time of your missed flights. When you are rebooked, your baggage will be automatically rebooked as well.
In the unfortunate event of missing your flight, you travel on another flight or cancel your trip and receive a travel voucher.
Rebook yourself
Request travel voucher
- You can request a travel voucher valid for 1 year from the date of issue.
- You can use this voucher for all KLM, Air France, Delta, and Virgin Atlantic flights offered on our website or the Air France website.
- You can also use the travel voucher to buy extra options like upgrades, specific seats, and baggage on KLM and Air France flights.
Do you want to change your travel plans? We recommend using the self-service options. You can use the self-service options on My Trip by logging in, either with your account or your booking details.
If you prefer not to travel or change your travel plans due to operational inconveniences at the airport, you can reschedule your travel plans following our guidelines.
You can read more about your rights to assistance and compensation on our website in case of cancellations and delays.
Delayed baggage
We will make sure to deliver it to you as quickly as possible. To help us do so, please report it as delayed upon your arrival. For most destinations (except the UK), you can do this online within 48 hours of arrival.
In almost all cases (except the UK), you can report your delayed baggage online within 48 hours of arrival. Please have your booking code at hand. When filling in the form, you will read how to proceed next.
If this report does not work online, you can also see an agent upon arrival at the airport or call the KLM Customer Contact Centre.
You can find the status of your baggage via our online tracking information. Please have the reference number and the last name you used during the registration of your delayed baggage at hand.
Note that due to the current situation, it may take a few days to update the status of your baggage. Worldwide, several airports face exceptional operational conditions. This may affect the delivery of your delayed baggage. The KLM Customer Contact Centre is currently unable to provide you with any further information. Unfortunately, that is why it is not helpful to contact us about the status of your baggage.
Yes, you can change the delivery address online. Please have the reference number and the last name you used during the registration of your delayed baggage at hand. To ensure the correct information is used to deliver your baggage, we kindly ask you to notify us as quickly as possible.
Usually, you will receive the baggage within 2-3 days. Please note: several airports worldwide are facing exceptional operational conditions. This may affect the delivery date of your delayed baggage. The KLM Customer Contact Centre is currently unable to provide you with any further information. Unfortunately, that is why it is not helpful to contact us about the status of your baggage.
When you reported your delayed baggage, you could choose multiple options for returning. If you have selected ‘airport pick-up’ and received a message that the baggage has arrived, you can come to the airport to pick it up. Unfortunately, getting to the airport before receiving this message is not helpful.
In case the delivery of your baggage is delayed, reasonable expenses for necessary so-called first needs will be reimbursed. Please keep the purchase receipts.
To report delayed baggage and/or check the status of your baggage, we advise you to visit the link below.
If you cannot find the information you need online, you can also see an agent in the baggage hall upon arrival at the airport or contact the KLM Customer Contact Centre.
If this report does not work online, you can also go to the counter in the baggage hall upon arrival at the airport or contact the KLM Customer Contact Centre.
Although your baggage is equipped with a tracking device, such as AirTag or SmartTag, we kindly ask you not to come to the airport.
The tracking device may provide information about your baggage's whereabouts but is not linked to our systems. Due to internal processes and customs procedures, it may take some time before your baggage becomes available for delivery or pickup, depending on the airport's options.
Rest assured, you will receive a notification when your baggage is ready for pickup or delivery. Please don't forget to activate the lost mode on your tracking device and update your contact details. This will help us to reach you quickly if necessary.
How to prepare
Waiting times can vary depending on the day and time. Please also check the airport’s website or app for the most current information.
Please note that you can only check in your baggage at one of the KLM desks on the same day your flight departs.
If you are travelling with hand baggage only and have already received your boarding pass, you can proceed directly to security. Check the airport screens for your gate number.
Check which types of assistance are available and how you can arrange this service. However, assistance services do not guarantee priority access to the security lanes.